If a customer reports an issue with their online order, an Investigation case is created. All assignments for Investigation cases are higher priority than assignments for other case types.
Which configuration supports the requirement to have a greater default urgency on Investigation case assignments?
Increasing the initial urgency on the case type settings is the correct approach to ensure all Investigation case assignments have a greater default urgency compared to other case types. This configuration directly impacts the case urgency at a fundamental level, ensuring that all subsequent assignments inherit this higher urgency.
Answer C https://academy.pega.com/topic/assignment-urgency/v2/in/38221/37291/37186 Paragraph "Assignment urgency calculation" Property .pxUrgencyWorkClass