A user is processing a case and receives an error message that the system could not find an appropriate rule to use. Select two possible reasons rule resolution failed to find a rule to execute. (Choose two.)
A user is processing a case and receives an error message that the system could not find an appropriate rule to use. Select two possible reasons rule resolution failed to find a rule to execute. (Choose two.)
Rule resolution can fail to find a rule to execute for two main reasons: First, if the context of the rule chosen by rule resolution does not match the context of the referencing rule, then the system cannot apply the rule correctly. Second, if the rule chosen by rule resolution is in a ruleset that is not in the application's ruleset list, the system will not be able to find that rule to apply it.
Answer B is MIssing
B. Rule is 'Blocked'