Operator A is in Unit A and Operator B is in Unit B. You want both operators to be able to perform work that is routed to either Unit A or Unit B.
Which configuration supports this requirement?
Operator A is in Unit A and Operator B is in Unit B. You want both operators to be able to perform work that is routed to either Unit A or Unit B.
Which configuration supports this requirement?
To allow both operators to perform work routed to either Unit A or Unit B, the best approach is to associate each operator with the same work group on their records. This way, they can access and perform work assigned to that work group, regardless of their specific unit affiliation. Associating each operator with the same work group ensures unified access and workload distribution across units.
It's A
Operators can be included in the same work group, in spite of belonging to different units.
Answer should be 'A'