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Question 31

You need to configure a case type to send a confirmation for change-of-address requests. The confirmation is sent to customers as an email, text message, and letter.

Which two options ensure that the content of the confirmation is the same for all three correspondence types? (Choose two.)

Create one correspondence rule containing the confirmation, then circumstance the correspondence rule for each correspondence type.

Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference another correspondence rule that contains the confirmation.

Create one correspondence rule containing the confirmation. Configure the correspondence rule to support all three correspondence types.

Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference a paragraph rule that contains the

Correct Answer: B, D

To ensure the content of the confirmation is the same for all three correspondence types (email, text message, and letter), creating one correspondence rule for each type and configuring each correspondence rule to reference a common element containing the confirmation is the most efficient and reliable approach. Option B, which suggests creating one rule for each type that references a common correspondence rule, and Option D, which suggests referencing a common paragraph rule, both achieve this consistency. This method prevents content discrepancies and simplifies updates, as changes to the confirmation only need to be made in one place.

Discussion

ClairFraserOptions: BD

BD. see https://community.pega.com/knowledgebase/articles/correspondence/correspondence-overview#:~:text=The%20correspondence%20rule%20is%20a,content%2C%20code%2C%20or%20logic.