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Question 22

You have been asked to configure the following relationship between three case types: Account Open, Link Savings, and Fund Account.

1. A customer can complete an Account Open case before completing a Fund Account case.

2. A customer must complete a Link Savings case before completing a Fund Account case.

Which configuration satisfies this requirement?

Configure theAccount Opencase type to create aFund Accountcase as a top-level case. Configure theAccount Opencase type to create aLink Savingscase as a child case.

Configure theAccount Opencase type to create aFund Accountcase as a childcase. Configure theFund Accountcase type to create aLink Savingscase as a top-level case.

Configure theAccount Opencase type to create aFund Accountcase as a top-level case. Configure theFund Accountcase type to create aLink Savingscase as achild case.

Configure theAccount Opencase type to create the other cases as top-level cases. Add a validate rule to theAccount Opencase to require a resolvedLink

Correct Answer: C

A customer must complete a Link Savings case before completing a Fund Account case. Therefore, the Link Savings case should be a child case under the Fund Account case to enforce this dependency. Additionally, to ensure that the customer can complete an Account Open case before the Fund Account case, the Fund Account case should be a top-level case created by the Account Open case type.

Discussion

ClairFraserOption: C

C - the Link Savings case must be a child case of the Fund Account case