Customer Service Representatives (CSRs) review customer requests to replace a lost or stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week.

The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows:

- Customers receive a replacement card the next day.

- Fulfillment requests are sent to a dedicated workbasket.

- Customers receive notification of the expected delivery date by email.

Which action for time-sensitive requests do you implement as an optional action?