A requirement states that when a case is assigned to a user for review, its work status is set to Open-Review.
Which two steps do you perform to implement this requirement? (Choose two.)
A requirement states that when a case is assigned to a user for review, its work status is set to Open-Review.
Which two steps do you perform to implement this requirement? (Choose two.)
To implement the requirement that the case work status is set to Open-Review when assigned to a user for review, you need to ensure that Open-Review is a recognized status in the case type and that it is applied during the appropriate assignments. Adding Open-Review as an allowed status on the case type record ensures that this status can be used in the lifecycle of the case. Applying the Open-Review status to the appropriate assignments ensures that each time an assignment is initiated for review, the status is correctly set to Open-Review.
Answer is CD.
Answer is C,d
https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#case-management/case-processing/cm-defining-custom-case-status-tsk.htm
AC is right answer