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Question 496

An administrator just enabled HA Heartbeat Backup on two devices. However, the status on the firewall's dashboard is showing as down.

What could an administrator do to troubleshoot the issue?

    Correct Answer: D

    An administrator should check the peer IP address in the permit list under Device > Setup > Management > Interfaces > Management Interface Settings. This allows you to ensure that the HA Heartbeat Backup is correctly permitted through the management interface, which is essential for proper configuration and communication.

Discussion
mohr22Option: D

Correct Ans is D : Go to Device > Setup > Management > Management Interface Settings. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClF4CAK

PnosukeOption: D

Only management interface can act as the HA Heartbeat Backup link. So, the answer is D.

rhinogkn24

I did not understand this answer until your comment. Thank you!

brian7857ffs45

This question was on the exam.. Nov 2023

dgonzOption: D

I believe its D

hcirOption: B

Heartbeat backup can be on a dataplane port or the mgmt interface. If on the DP port, then enable heartbeat backup. If on the mgmt port, then do not enable heartbeat backup. So my guess is that the HA1 backup is on the mgmt port, and the admin mistakenly enabled heartbeat backup, thats why the LED is down

0d2fdfaOption: D

If HA1 and HA1-backup are configured with data plane ports then Heartbeat backup is needed. If Management port is used as HA1 bkup then Heartbeat backup is not needed. https://live.paloaltonetworks.com/t5/best-practice-assessment-device/high-availability-ha-heartbeat-backup/ta-p/338210

MarshpillowzOption: D

D is correct

MetgatzOption: D

D. Check peer IP address in the permit list in Device

daytonadave2011Option: D

Answer should be D per mohr22's link.

GabuuOption: D

Answer should be D

droideOption: D

Answer D : check mohr22 link

8f3e6ca

Why are there so many wrong solutions given as the correct answer?

ruben_castro81Option: D

Check the mohr22's link

kinho1985Option: C

C. Check peer IP address for heartbeat backup to Device > High Availability > HA Communications > Packet Forwarding settings