A customer agrees to do a 30-day proof of concept (POC) and wants to integrate with a product with which Cortex XSOAR is not currently integrated.
What is the appropriate response to this customer?
A customer agrees to do a 30-day proof of concept (POC) and wants to integrate with a product with which Cortex XSOAR is not currently integrated.
What is the appropriate response to this customer?
The correct response to the customer is to explain that custom integrations are not included in the POC. Scope and success criteria need to be clearly defined for a POC to be effective and manageable. Custom integrations can extend the timeframe and complicate the POC, making it difficult to deliver within the agreed period. It’s essential to set proper expectations and ensure that the POC remains focused and achievable.
B is Correct Define the scope and success criteria of a Cortex XSOAR PoC carefully. Cortex XSOAR can help customers in many ways, and customers often ask for custom functionality during PoCs. Custom playbooks and custom integrations can drag out PoCs.
B is correct