What is the primary purpose of a case management system?
What is the primary purpose of a case management system?
The primary purpose of a case management system is to consolidate alerts into a single queue for streamlined incident handling. This ensures that all incidents are managed from one central location, improving efficiency and reducing the chances of overlooking or mishandling alerts.
A? 'The minimum set of data points that should be captured in a case, as well as the tool users select for this function, should be capable of handling this data. Often, organizations will utilize multiple tools (ticketing, SOAR, email, etc.) for case management. However, this path is ill-advised, as it severs data continuity and incident handling efficiency takes a hit'