A customer calls the Accounts Receivables department and asks for the balance of all invoices that are due in the next 30 days. The customer also has a question about a specific invoice line.
As a Billing Specialist, which action would you take?
A customer calls the Accounts Receivables department and asks for the balance of all invoices that are due in the next 30 days. The customer also has a question about a specific invoice line.
As a Billing Specialist, which action would you take?
As a Billing Specialist, the best action to take would be to search for open invoices on the Manage Transaction search page. This page allows you to view detailed or summary information about invoices, credit memos, debit memos, and chargebacks. Additionally, it lets you review installments, view balance details, and search for a specific invoice line, which aligns precisely with the customer's requests.
A is the correct answer: Review Customer Account Details where you can filter by total open receivables and drill down on a specific invoice record
D. may be more correct. Manage Transaction Information; Review of Transactions and Transaction Activities Use the Manage Transactions page to view detailed or summary information about your invoices, credit memos, debit memos, and chargebacks. Along with standard search and display functions, you can perform these activities on selected transactions: Review Installments View Balance Details View Transaction Activities https://docs.oracle.com/en/cloud/saas/financials/20b/faofc/manage-customer-billing.html#FAOFC1479574
A is the correct answer