How can an Administrator access open case tickets submitted to NetSuite Support by another user?
How can an Administrator access open case tickets submitted to NetSuite Support by another user?
An Administrator can access open case tickets submitted to NetSuite Support by another user by clicking the NetSuite Account Center portlet link in the Support tab. This allows users with the appropriate permissions to view the status and details of support cases. The Lists > Support > Cases path is primarily used for cases created by customers, not those submitted to NetSuite Support by users within the organization.
Answer is D Checking the Status of Support Cases If you have a role with permission to do so, you can log in to the NetSuite Account Center to see the status of support cases you have submitted. When you check the status of your support cases, you can learn details about the actions being taken to solve your issue. You can check the status of support cases by going to the Support tab and clicking the link in the NetSuite Account Center portlet. If you do not see the NetSuite Account Center link in the portlet, contact your account administrator to see if you can be given access. See Accessing the NetSuite Account Center. https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N338607.html
D is the correct answer as List > Support > Cases shows cases created by your customers, not by NetSuite users to NetSuite Support.
Confirmed in NetSuite
A. Using the Administrator role, navigate to Lists > Support > Cases is the correct option to access open case tickets submitted to NetSuite Support by another user. This will allow the Administrator to view all open cases and filter them based on various criteria such as status, priority, etc. From there, the Administrator can click on a specific case to view its details, history, and any related information.
List > Support > Cases I believe shows cases created by your customers, not by your NetSuite users to NetSuite Support.
Answer is D Checking the Status of Support Cases If you have a role with permission to do so, you can log in to the NetSuite Account Center to see the status of support cases you have submitted. When you check the status of your support cases, you can learn details about the actions being taken to solve your issue. You can check the status of support cases by going to the Support tab and clicking the link in the NetSuite Account Center portlet. If you do not see the NetSuite Account Center link in the portlet, contact your account administrator to see if you can be given access. See Accessing the NetSuite Account Center. https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N338607.html
D https://suiteanswers.custhelp.com/app/answers/detail/a_id/10038/loc/en_US
D is correct
they said how can an Administrator open case...so it should be based on the administrator role. so A is the answer