A user is trying to view a standard report in NetSuite. The report has been loading for three minutes. The user suspects that the slowness is caused by using a recently installed browser. Which of the following actions will confirm that the performance issue is caused by the browser or not?
To confirm if the slowness is caused by the recently installed browser, logging in to NetSuite using a different browser and checking the report performance is the most straightforward approach. If the report loads quickly in the different browser, it indicates that the original browser is likely causing the issue. This method isolates the variable (the browser) in question.
To verify whether a performance issue is caused by the browser: Check the browser version. Verify that the browser version is supported by NetSuite. For more information, see Supported Browsers for NetSuite. Ensure that you are using the latest version of the browser. Do not use trial, development, or early adoption browser versions. Check whether the problem is occurring when using other supported browsers. https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_0825025054.html#Identifying-Browser-Performance-Issues
The correct answer is D. Log in to NetSuite using a different browser and check the report performance. By logging in to NetSuite using a different browser and checking the report performance, the user can confirm whether the performance issue is caused by the browser or not. If the report loads quickly in the different browser, then it is likely that the original browser is causing the performance issue. If the report still takes a long time to load in the different browser, then the performance issue may be caused by other factors.
Since the question specifies browser and not client, my vote is for D as first step in troubleshooting. Identifying Browser Performance Issues Performance issue could be caused by the browser you are using. Use the following steps to verify whether this is the case. To verify whether a performance issue is caused by the browser: Check the browser version. Verify that the browser version is supported by NetSuite. For more information, see Supported Browsers for NetSuite. Ensure that you are using the latest version of the browser. Do not use trial, development, or early adoption browser versions. Check whether the problem is occurring when using other supported browsers. https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_0825025054.html
Correct Answer is C
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