An AP Clerk needs to pay multiple vendors, but encounters an unexpected error after navigating to the Pay Bills page.
The alternate solution is to use the Pay Single Vendor page, but this requires a great deal of time to pay the company's vendors.
What is the appropriate NetSuite Case Severity Level the user should select when submitting a Support Case?
The appropriate NetSuite Case Severity Level in this scenario is C2 - Urgent. Although the error encountered by the AP Clerk on the Pay Bills page is causing a significant inconvenience and inefficiency, it does not completely halt business operations. Thus, it doesn't meet the criteria for C1 - Critical / Business Down but it still requires a prompt resolution.
Requires immediate fix but does not stop operations
B, The appropriate NetSuite Case Severity Level in this scenario would be C2 - Urgent. While the issue does not necessarily constitute a critical business down situation, it is still causing a significant inconvenience and hindering the user's ability to perform their job efficiently.