Which statement is true about the Help Desk feature?
Which statement is true about the Help Desk feature?
The Help Desk feature includes a checkbox on case records that designates the case as internal. When this box is checked, these cases are not included in case reports. This allows the organization to differentiate between internal support cases and others, ensuring that the internal help desk workload does not influence the overall case reporting metrics.
B is the correct answer: When you enable this feature, the following is added to your account: A Help Desk check box is added to case records. This box designates the case as internal. When this box is checked, help desk employees can search for or assign rules and territories based on cases. For information, see Creating Case Rules. Cases designated as Help Desk are not included in case reports. Link: https://suiteanswers.custhelp.com/app/answers/detail/a_id/30805/loc/en_US
First bullet point https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N2430719.html#Help-Desk