Which option for the Employee Restrictions Field allows a Support Manager to view cases assigned to their direct reps only?
Which option for the Employee Restrictions Field allows a Support Manager to view cases assigned to their direct reps only?
The option 'Own and Subordinates Only' is the appropriate choice for allowing a Support Manager to view cases assigned to their direct reps only. This setting ensures that users are restricted to accessing records that are either assigned to themselves or their subordinates, without including unassigned records or broader categories of cases.
Answer: C
none means no restrictions • own and subordinates only – Users are restricted when selecting any of the employee, sales rep, or supervisor fields. Users are granted access to records belonging to their supervisor hierarchy with the exception of unassigned records. Consequently, unassigned records are filtered and denied access. Users may only select themselves or their subordinates.