SuiteFoundation Certification Exam Exam

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Question 85

Which statement is true about NetSuite support cases?

Users must provide their login credentials to receive faster resolution from the support team.

Case message history is available for up to 60 days when using the NetSuite Account Center role.

Users can check the status of a support case by clicking See Support Cases in the NetSuite Account Center.

Users can manually set the status of a case to Closed if their concern is resolved internally.

Correct Answer: C

Users can check the status of a support case by clicking See Support Cases in the NetSuite Account Center. This allows users to stay informed about the progress of their support requests and ensure timely follow-up. This option accurately describes a common feature available in many support systems, including NetSuite, where users are empowered to track their cases through a self-service portal.

Discussion

FanOfHavingFunOption: C

Not sure but C is correct if you have the permission

netsuiteguruOption: D

D. User can manually set the status of a case to Closed if their concern is resolved internally. Can't be C beacuse the user need access to NetSuite Account Center.

AlisaSokOption: C

Answer is C