DRAG DROP
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A company uses a model-driven app. The app uses a workflow to send email. Emails are sent to new customers that enter an email address for the first time in the app.
Customers report that they do not receive an email after entering an email address.
You need to troubleshoot the issue.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
1: Edit the workflow. Check if the workflow is set up correctly and it's set to be triggered when an email address is entered for the first time. 2: Run the workflow. Test the workflow manually to see if it functions as expected. Make sure you are testing with a new customer and a new email address as per the workflow trigger condition. 3: Review the tab with the process sessions. This is where you will find logs for each time the workflow has run. Look for any errors or warnings that might tell you why the workflow didn't run as expected. 3: Clear the option to delete the workflow retention jobs. This step may help in case the retention policy is causing the workflow history to be deleted before you can review it, but it's more of a preventive measure for future troubleshooting rather than something that will directly solve the current issue.
After testing and discussions I reconsider and go for the given answer as well
to troubleshoot: 1. Review the tab with the process sessions. --> see what happened, are the workflow sessions failed? or are they still running? (jammed async queue...). (Automatically delete *completed* workflow jobs (to save disk space)) 2) Edit the WF 3) Clear the option to delete the workflow retention jobs. maybe the process sessions were successful and the customers did still not receive the emails or the WF has not yet been triggered... 4) Run the workflow (manually ?) for testing. if ok, you may re-run the workflow on the bad apples. 5. Review the tab with the process sessions. - Again! Basically, I would always clear this option and use recurrent bulk deletion jobs to delete them. I think it is a bad idea to have automation with no monitoring. However, I believe that the writers of this exams are not so much involved in the daily business. Hence 1) edit 2) clear option 3) run WF and 4)review. (maybe fix the issue?? :-)..)
By default workloads system jobs are deleted. So you need to change this to be able to check. To do it, you need to remove mark at the checkbox "delete system jobs" at the edit mode of the workforce. So the order would be: 1.Edit 2. Clear the option 3.Activate (this step is missed in the question) 4. Run 5. Review the process sessions
*workflows (not workloads or workforce)
I'd say the given answer's are spot on. Makes sense to me.
To troubleshoot the issue of customers not receiving emails, you should perform the actions in the following order: Review the tab with the process sessions: This will help you identify if the workflow is being triggered and if there are any errors or issues in the process sessions. Edit the workflow: If you find issues in the process sessions, you may need to edit the workflow to correct any errors or misconfigurations. Clear the option to delete the workflow retention jobs: Ensure that the workflow retention jobs are not being deleted prematurely, which could affect the workflow’s ability to send emails. Run the workflow: After making the necessary edits and ensuring the retention jobs are not deleted, run the workflow to test if the emails are now being sent correctly. By following these steps, you should be able to identify and resolve the issue with the email workflow.
26th june Review tab edit WF clear option Run the workflow
correct
Makes sense. You need to run the flow before you examine and edit.