A company interacts with customers on the company website.
The company wants to improve the customer experience by using conversational AI to filter information before the agent is contacted.
You need to recommend a product that meets the requirement.
Which product should you recommend?
Omnichannel for Customer Service is the most suitable product for integrating conversational AI to interact with customers on the company website and filter information before a human agent is contacted. This product supports chatbots, which can handle initial customer inquiries, improve customer experience, and route more complex issues to human agents when necessary.
Should be Omnichannel to make use of chatbots, no?