You have a Microsoft 365 E5 subscription that contains a user named User1 and uses Microsoft Intune Suite.
You use Microsoft Intune to manage devices.
You have a device named Devic1 that is enrolled in Intune.
You need to ensure that User1 can use Remote Help from the Intune admin center for Device1.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
To ensure that User1 can use Remote Help from the Intune admin center for Device1, the necessary steps are: deploying the Remote Help app to Device1 to enable remote assistance, assigning the Help Desk Operator role to User1 to provide the necessary permissions for remote assistance operations, and assigning the Remote Help add-on license to User1 which is required specifically for the Remote Help feature.
From my point of view, the solution is: A,B,F
reference: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#prerequisites
The license is already assigned in the statement of the question.
Disregard my previous comment. The license assigned is the O365, not the Intune Remote Help!
To ensure that User1 can use Remote Help from the Intune admin center for Device1, you should perform the following actions: Deploy the Remote Help app to Device1. The Remote Help app needs to be installed on the device to enable remote assistance. Assign the Help Desk Operator role to User1. This role provides the necessary permissions to perform remote assistance operations. Assign the Remote Help add-on license to User1. The Remote Help add-on license is required for using the Remote Help feature. Therefore, the three actions you should perform are: A. Deploy the Remote Help app to Device1. B. Assign the Help Desk Operator role to User1. F. Assign the Remote Help add-on license to User1.
In case this helps anyone https://ctsdemos.azureedge.net/microsoft/Intune/remotehelp/RemoteHelpDemo.html
To ensure that User1 can use Remote Help from the Intune admin center for Device1, you should perform the following actions: Deploy the Remote Help app to Device1. The Remote Help app needs to be installed on the device to enable remote assistance. Assign the Help Desk Operator role to User1. This role provides the necessary permissions to perform remote assistance operations. Assign the Remote Help add-on license to User1. The Remote Help add-on license is required for using the Remote Help feature. Therefore, the three actions you should perform are: A. Deploy the Remote Help app to Device1. B. Assign the Help Desk Operator role to User1. F. Assign the Remote Help add-on license to User1.
CORRECT ANSWER
I think A,B,D. A and B are correct, nothing to say. The D answer better fit in the scenario because we don't need Administrator role, there is no need to rerun device onboarding and the add-on license is no needed cause we use intune suite
I am leaning towards A, B, D. The question reads: You have a Microsoft 365 E5 subscription that contains a user named User1 and uses Microsoft Intune Suite. I guess it is understood that User1 already has assigned or will be assigned the Microsoft 365 E5 license.
Agree with rmac
1. The Remote Help add-on license is needed for both the user and admin. 2. The Remote Help app needs to be installed on the device. 3. The admin or user taking access needs appropriate role before doing so. MS goes by principle of least priviledge so we go for F.
the correct actions are: - **B. Assign the Help Desk Operator role to User1.** - **E. Rerun device onboarding on Device1.** - (Additional information: **A. Deploy the Remote Help app to Device1** is not explicitly required for User1 to use Remote Help, but it's a good practice to have the app installed on the device.) Please note that assigning the Intune Administrator role or a Microsoft 365 E5 license is not directly related to enabling Remote Help specifically for User1 and Device1.
Correct answer is ABF: https://learn.microsoft.com/en-us/mem/intune/fundamentals/role-based-access-control-reference#help-desk-operator https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows
E5 includes the Remote help license. You don't need an additional license for remote help. A,B,E is correct.
ABF F because adding an Intune Remote Help add on is required as part of the pre-req (Ref: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#prerequisites)
Ref: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#:~:text=Enable%20Remote%20Help%20for%20your%20tenant%3A%20By%20default%2C%20Intune%20tenants%20aren%27t%20enabled%20for%20Remote%20Help.%20If%20you%20choose%20to%20turn%20on%20Remote%20Help%2C%20its%20use%20is%20enabled%20tenant%2Dwide.%20Remote%20Help%20must%20be%20enabled%20before%20users%20can%20be%20authenticated%20through%20your%20tenant%20when%20using%20Remote%20Help.
Ref: https://www.prajwaldesai.com/intune-remote-help/
I read the question that User1 needs help rather then will be assisting others?
A and B and F is correct
ABF - looks good for me
AB and F is correct, here you have the full deployment https://www.prajwaldesai.com/intune-remote-help/
Great guide! But we don't need the add-on license because the Intune Suite unifies all the features, as Remote Help. Also in the guide says "To use Intune Remote Help, both the helper and the sharer must sign in with an Azure AD account", so we need to assign E5 license to User1
comment no longer too short