A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated.
You need to ensure that the manager's requirements are met.
What should you configure?
A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated.
You need to ensure that the manager's requirements are met.
What should you configure?
The case title is a crucial element in summarizing the reason why customers call in for support. Automating the topics using a bot will ensure efficient management and response to these issues. Thus, configuring the case title for data mapping and automation with a bot is the appropriate solution to meet the manager's requirements.
Case title is a relevant field for capturing a summary of the issue and using a bot for automation can help in handling topics. so D seems correct