Exam PL-600 All QuestionsBrowse all questions from this exam
Question 18

DRAG DROP -

A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse.

The customer wants to keep the service process simple and save on both licensing and development time.

You need to recommend solutions for the customer.

What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all.

You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

    Correct Answer:

    Box 1: Model-drive app -

    Integration with Microsoft Outlook requires a Model-driven app.

    Box 2: Dynamics 365 Customer Service

    Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity in Dynamics 365 Sales, Field Service,

    Customer Service, and Project Service Automation, including custom entities.

    Box 3: Canvas app -

    Reference:

    https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

Discussion
Edi41

Correct

Vin22CRM

Correct

Odidepse

On a note Dynamics 365 is a model driven app module and can show as an outlook app.I hate this question but presented answer is correct.

Odidepse

My bad, d365 customer service module is more expensive so make your own version of customer service using model driven app. Questions is save money, still correct answer.

Hatz

Agree!

bee2

Correct

nqthien041292

Existed in the today exam 07/2024

Newb007

Why not D365 CS for all three? save money and time developing?

Oakeshott

Is universal scheduling an element of customer service? I am afraid it is not. It is only an element of field service and project operations

Shamir06

your answers please

Mustaque

MS Docs: Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Project Service Automation, including custom entities.

MrEz

Dynamics 365 Sales: no!

MrEz

Dynamics 365 Customer Service: Book cases to customer service reps in the right department and time zone. https://learn.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

Icky

i Agree

rajrutu

this was present today

giogo

correct