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Question 72

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating agent scripts that have macros for quick steps for agents in a support center.

Agents need to be able to open a case from one of the steps in the agent scripts.

You need to select a type of connector to use to create the macro.

Solution: Configure the macro by using a session connector.

Does the solution meet the goal?

    Correct Answer: B

    To create a macro that allows agents to open a case, a session connector is not the right choice. The appropriate connector for creating quick steps like opening a case in agent scripts is a Productivity Automation connector. Hence, the solution does not meet the goal.

Discussion
rajdplannerOption: B

Wrong it is a Productivity Automation. Answer should be NO. https://learn.microsoft.com/en-us/training/modules/productivity-tools/2-macros

arslan567Option: A

Using a session connector will allow agents to open a case as part of the agent script steps effectively. Therefore, the solution does meet the goal.