You need to design the chat solution to answer the inquiry from Guest1.
Which three components can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to design the chat solution to answer the inquiry from Guest1.
Which three components can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
To design a chat solution to answer Guest1's inquiries about snow conditions, there are three main components needed. 'Escalations' can be used to redirect Guest1 to a live agent for more detailed or complex information about the snow conditions. 'Smart match' helps the chat solution to understand and efficiently respond to variations in how Guest1 asks about the snow conditions, enhancing the bot's ability to provide accurate responses. 'Topics' can be predefined to cover different aspects of snow conditions, allowing the bot to provide structured and relevant information to Guest1's repeated inquiries. Each of these components contributes to a complete and effective chat solution.
B: Yes Escalations is a compete solution to answer question C: Yes Smart Match can auto fill a topic to complete an enquiry E: Yes Topics is a complete solution to answer question. Wrong Answers; A: Variables only store values and do not answer a question completely D: Synonym is an alternate value. On its own it is not a complete solution
the question does not say that each option needs to be a 'complete' solution. I used D instead of B.
"Each correct answer presents a complete solution"
shouldnt it be Topics. Since the key words snow and condition are already there in the chat solution?
I agree. That's why for me it's : A. Variables : To match them B. Escalations : To redirect to Employees E. Topics : To match with Diferent topics
If I see the question on the exam, I will also awnser this.
I agree with you.
How Variables ? Question asks each should be the Complete solution Hence I will go for B C E
A. Variables: You can use variables to store information about the user's stay, such as their location and dates of stay. Each time Guest1 inquires about snow conditions, the bot can use these variables to provide up-to-date information about the weather conditions during their stay.
As the question refers to each one should be complete hence These 3(Escalation , Smart matching, Topics ) independently will be the complete solution
This question is awful. All answers can be part of the complete solutison. 1. create topic. 2. ask question. 3. identity pre-built or custom-entity( via list of synonyms) in the response to question. use smart matching to better match response to entity. 4. save response to variable. 5. escalate if necessary all are correct
Why is Escalations? A. Variables: You can use variables to store information about the user's stay, such as their location and dates of stay. Each time Guest1 inquires about snow conditions, the bot can use these variables to provide up-to-date information about the weather conditions during their stay. C. Smart match: You can use smart matching to recognize patterns in Guest1's inquiries and extract relevant information such as the dates and location of their stay. The bot can then use this information to provide customized responses based on the specific dates and location of their stay. E. Topics: You can create a topic for snow conditions that includes information about the weather conditions in the user's location during their stay. Each time Guest1 asks about snow conditions, the bot can direct them to this topic and provide the most up-to-date information about the weather conditions during their stay.
BCE as they are complete solution independently
A. Variables C. Smart match E. Topics
the question is asking a combination of 3 or each of them must be able to solve the situation by its own?
As a swiss I would say the reason why the person asks multiple times is that she/he wants to have updated information about the actual developments of snow conditions. Maybe early morning you are unable to ski but towards lunch time the weather changes and the snow conditions allow for skiing in the afternoon. Therefore picking the answer from a variable that saved the stat of early morning is not acceptable. I don't want to hear the snow condition from early morning when i re-consider going to ski at luch time. The current outlook is important.
Topics to define the conversation all around weather (snow) conditions and recommendations. Smart match and Synonyms for talking about what the various alternative expressions for 'snow' (there are several words for different kind of snow). Plus in alpine regions you speak german, french, italian... somtimes even english ;-)
A. Variables B. Escalations C. Smart Match The question mentions "If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question." This can be achieved by capturing the key information like a department in a Variable "The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required." This is done by B. Topics which has trigger phrases. No need to type everything "If quests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member." B. Escalation
wth.. sorry for the typo. ABE are the right options
A. Variables B. Escalations C. Smart Match The question mentions "If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question." This can be achieved by capturing the key information like a department in a Variable "The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required." This is done by C. Smart Matching "If quests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member." B. Escalation
Excuse me. The correct options are A. Variables B. Escalations E. Topics "The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required." This is done by Topics which has trigger phrases. No need to type everything
E. Create Topic and trigger phrases C. Smart match. Just in case someone just typed short names instead of full names. Possible options are Entities (to store city/region etc) A. Variables to store the city/ zip code etc Call and action should be selected if present in the option. Ref: https://learn.microsoft.com/en-us/power-virtual-agents/advanced-use-flow
Took the exam in August 2022. This question was on it.
A,B,E. Mainly because of "Guest1 inquires about snow conditions several times during each day of their stay." Several times as in the chat bot needs to be escalated.
Guest1 is asking for "snow conditions" which is not a key word and no additional key words are going to be added.
What's the correct answer ?
I think topics because we have a weather topic?