HOTSPOT -
A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders https://docs.microsoft.com/en-us/dynamics365/field-service/overview
correct
Looks like it should be all Yes: https://learn.microsoft.com/en-us/dynamics365/field-service/warranties
Correct answer - Service Levels are from Customer Service, but you can access them from Field Service https://learn.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
Yes, you can create different service levels for different customers. Dynamics 365 Field Service allows you to define service level agreements (SLAs) that can be tailored to meet the specific needs of each customer. Yes, you can manage warranties. The system provides features to track and manage warranties for products and services. Yes, you can schedule recurring maintenance. The system includes capabilities for setting up recurring work orders for regular maintenance tasks. So, Dynamics 365 Field Service can meet all these requirements without any customizations.
All Yes, as you can manage warranties in FS. Need to enable it in Settings. Enabling something is not a customisation, it's configuration.
Statement 1: Shouldn't it be "No"? Because it's mentioned "...without customizations" above.
Each customer will have different entitlements and SLAs and thus the level of service varies, so the answer is Yes.
Correct
Correct