A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap.
You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department.
What should you do?
To prevent agents from viewing products in the sitemap while maintaining access for the inventory department, you should configure the site map subarea privileges of the product table. This way, you can control the visibility of specific areas within the site map based on user roles, ensuring that only the inventory department can see and manage the products while agents can access them without viewing them in the sitemap.
I would not say D because agents and inventory department share the same app. If you remove the entity from the sitemap, inventory department wouldn't be able to manage products easily (from advanced find yes). I would say B as per : https://www.inogic.com/blog/2018/08/sitemap-privileges-feature-in-dynamics-365/ Give access to the entity on the sitemap to inventory department who have more than Read privileges to the product entity.
Agreed. Checked out that link and it makes sense!
By configuring the sitemap subarea privileges, you can control which user roles can see specific subareas within the sitemap. This allows you to hide the products subarea from the agents while still allowing the inventory department to access it. Therefore, the correct answer is B