A company has a Microsoft 365 subscription that includes Office apps.
A user has identified a new issue while working with an app. When the user attempts to create a support request, the following message displays:
You need to determine the cause of the error message.
What is the cause?
The error message indicates that the user does not have the necessary permissions to access the page or perform the action of creating a support request. In Microsoft 365, only users with specific administrative roles have the permissions required to perform such actions. The global admin role is one such role that has full access to all administrative features. Therefore, the most likely cause of the error message is that the user account is not a member of the global admin role.
A is wrong for sure; if it is disabled you can't even use it B and D don't address the issue of permission C is correct
https://docs.microsoft.com/en-us/microsoft-365/admin/admin-overview/about-the-admin-center?view=o365-worldwide You need to have admin role ...
Online support Save time by starting your service request online. We'll help you find a solution or connect you to technical support. 1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, then you aren't an admin.
If you ever wonder why an environment has waaay too many Global Admins, it's because of questions like this. smh
In exam 08/30/24
Looks correct.
The most likely cause of the "You don't have permission to access this page or perform this action" message when a user attempts to create a support request within their Microsoft 365 subscription is C. The user account is not a member of the global admin role. Here's why: Standard User Permissions for Support Requests: Typically, in Microsoft 365, only users with administrative roles (like Global Administrator, Service Administrator, or specific support-related roles) have the permissions to create and manage support requests directly through the Microsoft 365 admin center. Regular end-users usually don't have these privileges.