DRAG DROP

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A company has a call center that manages customer-related issues.

The company has the following customer experience improvement requirements:

• Simulate a human conversation with a customer by providing a chat interface.

• Ensure the initial conversation is passed to a live agent upon escalation.

You need to recommend a solution for each requirement.

Which solutions should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.