You are a Dynamics 365 Finance system administrator.
A user is reporting an issue with the Sales Order form. The UI for the form is not loading properly, and there are some performance issues. The object was working fine until the most recent update release. The who personalized the form is using Microsoft Edge. No other users are reporting issues.
You need to resolve the issue.
What should you do?
Since the issue is isolated to a single user who personalized the form and given that the form was working fine until the recent update, resetting all the usage data for the user can help remove any corrupted personalizations or cached data. This action is likely to resolve UI loading and performance issues specific to that user's instance.
There are several versions of this question in the exam. The question has two possible correct answers: 1. Switch to Microsoft Edge instead of Internet Explorer 11. 2. Reset all the usage data for the user.
it is nowhere indicated that the user was working in Internet explorer
Correct
Why run Edge in private model is not a choice to determine the issue?