You are implementing Dynamics 365 Customer Service Insights.
The product manager would like to see product sales trends by age group. The groupings are as follows:
✑ Ages 18 and younger
✑ Ages 19-25
✑ Ages 26-40
✑ Ages 41-55
✑ Ages 56 and older
You need to configure the system.
What should you define?
To address the need to see product sales trends by age group, you should define a segment. A segment groups customers based on shared attributes such as age, allowing you to analyze sales trends within each age group. This segmentation aligns perfectly with the requirement to categorize sales data into different age ranges (18 and younger, 19-25, 26-40, 41-55, and 56 and older). Activities are interactions, measures are metrics but defining segmentations is necessary here, and members are individual customers or entities placed within these segments.
Feels more like a segment to me? "Segments let you group your customers based on demographic, transactional, or behavioral attributes." https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/segments
Measure is the correct one because segment allows you to GROUP YOUR CUSTOMERS while measure helps you calculate the total sales by those groups.
It's measure
customer service insights is not the same as customer insight (provided in the link)
Segment is require. We dont need to calculate anything. (avg, sum, etc) We have to create many group.
Segment: Segments are used to group data based on specific criteria or attributes. In this case, you want to segment your data based on age groups, which makes "segment" the correct choice.
C. You can create segments in CS Insights: https://learn.microsoft.com/en-us/dynamics365/customer-insights/segments?tabs=b2c
C. segment To analyze product sales trends by age group in Dynamics 365 Customer Service Insights, you would need to define a segment. A segment is a grouping of customers based on common attributes, such as age group in this case. Once you define the segment, you can use it to analyze measures, such as product sales, for the specific age groups. Activities represent interactions between customers and agents, measures are the metrics being analyzed, and members are individual customers or cases within a segment.
Defo Segment