A user called a help desk to report a Wi-Fi issue.
In this scenario, what information must be provided for Marvis to troubleshoot the issue? (Choose two.)
A user called a help desk to report a Wi-Fi issue.
In this scenario, what information must be provided for Marvis to troubleshoot the issue? (Choose two.)
To troubleshoot a Wi-Fi issue effectively, it is essential to provide the MAC address of the client device and the time of the incident. The MAC address uniquely identifies the client device on the network, allowing for specific diagnostics. The time of the incident is crucial to correlate any network events or issues occurring at that exact moment. These pieces of information enable a detailed investigation into what might have gone wrong.
B. the MAC address of the client device C. the time of the incident
"must" provide is the keyword. A user rarely can tell which AP they are connected to at any point, hence option D is almost impossible from user's perspective. As such, the time of the occurrence is more appropriate since that can be used in MARVIS for search index "DURING" Answer: B & C