What are the KEY stakeholder groups that service providers should cooperate with?
What are the KEY stakeholder groups that service providers should cooperate with?
Service providers should cooperate with both suppliers and customers. Suppliers are essential because they provide the goods and services necessary for the service provider to deliver its own services. Customers are key stakeholders because their satisfaction is directly related to the success of the service provider. Working closely with both groups ensures a smooth supply chain and a high level of customer satisfaction, which are crucial for the overall success and sustainability of the service provider's operations.
This same question is found in 223 and the answer there is (C) Relationship Managers. I think the right answer is B (Customers)
The most important stakeholder who is quite visible is the customer. The service provider has to ensure delivering outcomes that facilitate the customer to accomplish their goals. To achieve this, there has to be interaction & collaboration across stakeholder groups that include the team, partner & suppliers.
Ref: 4.3.4.1 "The first and most obvious stakeholder group is the customers. The main goal of a service provider is to facilitate outcomes that its customers are interested in, so the customers have a large stake in the service provider’s ability to manage services effectively"
Now this same question so repeated again and the right answer have been chosen this time round (Customers )
Customers, so B. 223 should also be B.