A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
A service action is an activity performed by the service provider to deliver a service to the user. It involves direct interaction between the service provider and the user to support or facilitate the use of a service. Among the given options, a service desk agent providing support to a user is the clearest example of a service action because it involves an action taken by a service provider to address a user's need or issue directly.
A. A mobile phone enables a user to work remotely. Goods. B. A password allows a user connect to a WiFi network. Access to resources. C. A license allows a user to install a software product. Access to resources. D. A service desk agent provides support to a user. Service action.
D is correct.
Examples from the book - 2.3.2 Service offerings Goods ===> 1. A mobile phone 2. A physical server Access to resources ===> Access to the mobile network, or to network storage Service actions===> 1. User support 2. Replacement of a piece of equipment
The definition of service action is , “ Any action required to deliver a service output to a user. Service actions may be performed by a service provider resource, by service users, or jointly.” in this case, the service desk agent ( is the service provider/service users) providing the service outcome to the user.
The answer is D
service desk supporting is an activitt
My answer is A
Why? Answers A to C all indicate a user performing their day to day activities. D is the only answer which demonstrates a service provider providing serivce!
A. A mobile phone enables a user to work remotely.
Its D pal
Service actions are actions performed by the service provider to address the needs of the service consumer. In this case, providing support to a user is a direct service action performed by the service desk agent.