Which value chain activity ensures that ongoing service activity meets user expectations?
Which value chain activity ensures that ongoing service activity meets user expectations?
The value chain activity 'Deliver and Support' ensures that ongoing service activity meets user expectations by ensuring that services are delivered according to agreed specifications and stakeholders' expectations.
Correct answer D: deliver and support The value chain activity that ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations
I think D is correct: Obtain/Build is about Service Components and not Services. So Deliver and Support is correct
Answers are incorrect !! Design and Transition activity The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market
correct answer is obtain/build
Definitely, D, was tempted by Engage but Engage is more about requirements and information on the completion of user support tasks from Deliver and support. Services and products that have been planned, designed, obtained and built are now supported and kept running according to the specifications (SLAs) defined together with the customers (stakeholder).
Expectation of the stakeholder is Deliver & Support
C and D are both stakeholders expectations..
users are stakeholders
Refer to 4.5.6 of the training manual. The purpose of the deliver and support value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.