What impact does automation have on a service desk?
What impact does automation have on a service desk?
Automation at a service desk typically reduces low-level, repetitive tasks, allowing the service desk staff to have more time to focus on higher-level tasks. This shift enables them to concentrate on improving user experience and addressing more complex issues that require personalized attention.
A: "With increased automation, the service desk now has reduced phone contact, less low-level work, and a greater ability to focus on excellent CX (customer experience) when personal contact is needed."
A - correct.
A is correct.
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