Which should be handled by 'service request management'?
Which should be handled by 'service request management'?
Service request management involves handling requests for standard services or resources from users, such as providing a new laptop. This is distinct from incident management, which deals with unplanned interruptions or errors in services, and change management, which handles changes to service components. Requests for security patches, error resolutions, or changes in service level agreements are not standard service requests and are managed through other specific processes.
A. A request to implement a security patch. Change Management. B. A request to provide a laptop. Service Request. C. A request to resolve an error in a service. Problem management. D. A request to change a target in a service level agreement. Relationship Management.
Correct Answer is B. Service request management is often confused with ITIL incident management. The distinction between the two is in how they are initiated: Service request management responds to requests for specific services such as resetting a password, setting up a new company laptop, or moving equipment from one location to another.
B of course
B. A request to provide a laptop
based on the link provided, the answer is B.
Correct is B
It's B.
B is correct.
B is correct.
Correct B
arreglen la pregunta para que marque B
Ref. 5.2.16 Service request management - a request for provision of a resource or service (for example, providing a phone or laptop to a user, or providing a virtual server for a development team)
Requesting a laptop is service request management.
This example is mentioned in the book in 5.2.16. Providing a laptop is usually a standard change and can therefore be handled by Service Request Management.