Which of the following statements is included in the ‘improve’ value chain activity’s purpose?
Which of the following statements is included in the ‘improve’ value chain activity’s purpose?
The purpose of the 'improve' value chain activity is to ensure the continual improvement of practices across all value chain activities. This involves continuously enhancing products, services, and processes to achieve higher efficiency, effectiveness, and stakeholder satisfaction.
Key message: The purpose of the IMPROVE value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
correct answer is A, this is 1:1 definition from ITIL 4 book "the purpose of the improve value chain activity is to ensure continual improvement of products, services and practices across all value chain activities"
Ensure the continual improvement of practices across all value chain activities-IMPROVE Ensure services continually meet expectations for quality, costs, and time to market-DESIGN&TRANSITION Ensure a shared understanding of the improvement direction for services across the organization-PLAN Ensure continual engagement and good relationships with all stakeholders-ENGAGE
Answer is B. The purpose of the "improve" value chain activity is to ensure that services continually meet expectations for quality, costs, and time to market. This activity is focused on assessing the performance of services and identifying areas where improvements can be made to meet or exceed customer and business expectations. The other statements may relate to improvement and service management but do not directly reflect the specific purpose of the "improve" value chain activity.
Ref: 4.5.2 "The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management. "