Which guiding principle considers the importance of customer loyalty?
Which guiding principle considers the importance of customer loyalty?
Focus on value is the guiding principle that considers the importance of customer loyalty. This principle emphasizes that all activities conducted by the organization should be directly or indirectly linked to value creation for customers and other stakeholders. By prioritizing what matters most to customers, such as reliability and satisfaction, organizations can build lasting relationships and enhance customer loyalty, which contributes to overall success.
B is correct ITIL v4: This principle is mostly focused on the creation of value for service consumers. However, a service also contributes to value for the organization and other stakeholders. This value may come in various forms such as revenue, customer loyalty, lower cost, and/or growth opportunities. The
correct answer is B
Answer A. Focus on value :- All activities conducted by the organization should link back, directly or indirectly, to value for itself, its customers, and other stakeholders. This section is mostly focused on the creation of value for service consumers. However, a service also contributes to value for the organization and other stakeholders. This value may come in various forms, such as revenue, customer loyalty, lower cost, or growth opportunities.
The guiding principle that considers the importance of customer loyalty is "Focus on value". This principle emphasizes understanding and delivering value to customers, which in turn fosters loyalty and satisfaction. By prioritizing what matters most to customers, organizations can build lasting relationships and enhance their overall success. - Bing
A is correct. Without loyalty, what you're getting back is more likely to be false.
why B?
Focus on Value, because Value is something subjective based on customer experience and feedback.
Under the focus on value section, , This value may come in various forms, such as revenue, customer loyalty, lower cost, or growth opportunities.
4.3.1 Foco no valor Tudo o que a organização faz deve estar vinculado, direta ou indiretamente, ao valor para ela mesma, seus clientes e outras partes interessadas. Esta seção se concentra principalmente na criação de valor para os consumidores de serviço. No entanto, um serviço também contribui ao valor para a organização e outras partes interessadas. Esse valor pode vir de várias formas, como receita, fidelidade do cliente, menor custo ou oportunidades de crescimento. As recomendações a seguir podem ser adaptadas para abordar vários grupos de partes interessadas e o valor que é criado para elas pela organização. COMO PODEM VER A RESPOSTA CORRETA É O FOCO NO VALOR
Faz sentido
yes its B
B is correct.
Focus on value
B 4.3.1... This value may come in varius forms, such as revenue, customer loyalty, lower costs or growth opportunities.
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