Which is an example of a problem control activity?
Which is an example of a problem control activity?
Documenting the steps in a workaround is an example of a problem control activity because it involves creating temporary solutions to mitigate the impact of unresolved problems. This helps in maintaining service continuity until a permanent fix is found.
Problem control activities include problem analysis, and documenting workarounds and known errors.
A. Reviewing incident records to identify trends-incident management B. Implementing a technical fix to resolve an issue-problem management C. Re-assessing a known error to understand the ongoing impact-error control D. Documenting the steps in a workaround-problem control
A. Reviewing incident records to identify trends- this is problem identification (not incident management)