Which term relates to service levels aligned with the needs of service consumers?
Which term relates to service levels aligned with the needs of service consumers?
Warranty refers to the assurance that a service will meet the agreed-upon requirements and is fit for use. It often involves service levels that align with the needs of service consumers, ensuring factors like availability, capacity, security, and continuity are met. This makes it directly related to the service levels aligned with the needs of service consumers.
Warranty answers ‘how the service performs’ or whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers, such as availability, capacity, security, and continuity.
Under 2.5.4, Warranty often relates to service levels aligned with the needs of service consumers.
Correct Answer is A
B is correct: https://www.bmc.com/blogs/itil-key-concepts-service-management/
Both answers are valid responses.
B is correct
Ref: 2.5.4 Warranty often relates to service levels aligned with the needs of service consumers. This may be based on a formal agreement, or it may be a marketing message or brand image.
B is correct - "needs of service consumers"
B is correct.
correct answer is B
I answered it as A is correct answer
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