Which phase of problem management includes analyzing incidents to look for patterns and trends?
Which phase of problem management includes analyzing incidents to look for patterns and trends?
The phase of problem management that includes analyzing incidents to look for patterns and trends is Problem Control. Problem Control is responsible for identifying, recording, classifying, and investigating problems to uncover the root causes and analyze patterns/trends from incidents to prevent future occurrences.
A is correct.
A. The phase of problem management that includes analyzing incidents to look for patterns and trends is "Proactive Problem Management" which come under a problem identification