What may form part of a service request procedure?
What may form part of a service request procedure?
Service request procedures often include the need for authorization in accordance with a security policy. This ensures that the request meets the required security and compliance standards before being fulfilled. Other elements, such as timescales, methods of diagnosis, or escalation processes, are more typically parts of incident management or change management procedures, rather than specific to service requests.
Answer is C 5.2.16 "Some service requests require authorization according to financial, information security, or other policies, while others may not need any."
A is Correct
Some service requests require authorization according to financial, information security, or other policies, while others may not need any. To be handled successfully,