Which is a risk that might be removed from a service consumer by an IT service?
Which is a risk that might be removed from a service consumer by an IT service?
An IT service can remove the risk of server hardware failure from a service consumer. By providing services such as cloud computing, the service provider takes on the responsibility of maintaining hardware infrastructure, ensuring uptime, and mitigating hardware-related failures. This allows the consumer to focus on their core activities without worrying about hardware issues.
Should be C 2.5.3 / pg.18 As with costs, there are two types of risk that are of concern to service consumers: ● risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware or lack of staff availability. In some cases, a service may only reduce a consumer’s risks, but the consumer may determine that this reduction is sufficient to support the value proposition ● risks imposed on a consumer by the service (risks of service consumption). An example of this would be a service provider ceasing to trade, or experiencing a security breach.
D. Cost of purchasing servers. An IT service could potentially remove the risk of the cost of purchasing servers by providing a cloud-based or hosted service, where the service consumer doesn't need to invest in physical hardware. This approach aims to reduce the financial burden on the consumer, aligning with the concept of outsourcing infrastructure and cost savings.
It's "C" A. Service provider ceasing to trade --> risks imposed on a consumer by the service B. Security breach --> risks imposed on a consumer by the service C. Failure of server hardware --> risks removed from a consumer by the service OR ack of staff availability D. Cost of purchasing servers --> N/A
C is correct since in the ITIL 4 Book, chapter 2.5.3 Risks it states that risks removed from the consumer by the service - may include failure of the server hardware or lack of staff availability.
2.5.3 Risks As with costs, there are two types of risk that are of concern to service consumers: • risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware or lack of staff availability. In some cases, a service may only reduce a consumer’s risks, but the consumer may determine that this reduction is sufficient to support the value proposition • risks imposed on a consumer by the service (risks of service consumption). An example of this would be a service provider ceasing to trade, or experiencing a security breach.
C is the correct answer
Quite a wrong question, all of them could be removed.
I find C and D very similar . since I have to chose only one I will go with B. I dont think it is a good question
not sure how to change the comment . C is more likely to be the answer. security breach is imposed on the consumer. cost could be imposed too.
The correct answer is C: (from ITIL book chapter 2.5.3 Risks: risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware or lack of staff availability. In some cases, a service may only reduce a consumer’s risks, but the consumer may determine that this reduction is sufficient to support the value proposition.
C should an answer Since, customer is owning the hardware . So there is risk of hardware failure will happen during the service. So it will be removed in the service warranty or contract via service offering. Customer risk has been removed
This question is so poorly worded..
C is correct.
C is correct
This comes straight out of the ITIL Foundation book (5.2.3) and although A and B also seem right, the answer is C ("risks removed from a consumer [...] may include failure of the consumer's server hardware"). Answer A and B are risks imposed on the consumer.
CORRECT ANSWER C / risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware
An IT service can remove the risk of the cost of purchasing servers from a service consumer by providing the necessary IT infrastructure as a service, thus eliminating the need for the consumer to invest in their own server hardware. This is common in cloud service models, such as Infrastructure as a Service (IaaS), where the consumer pays for server resources as needed without the capital expenditure of owning physical hardware.
C = risk D = cost Consumer balances the risk, cost of the service they consume