Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 41

Identify the missing words in the following sentence:

A user is [?] that uses services.

    Correct Answer: B

    A user is a role that uses services. In this context, 'role' accurately describes the function of a user within a service framework, as users perform specific actions related to using the service provided.

Discussion
WaynepandiOption: B

B) Roles: Service Consumer and Service Provider User comes under service consumer

JeroenvdSOption: A

I would go with A. "The service consumer is the person or organisation that is receiving a service", and user, who is a service consumer, is “a person who uses services.”

_poli_Option: B

B - 2.2.2. Service consumers --> Service consumer is a generic role (...) When receiving services, an organisation takes on the role of the service consumer. A. an organization --> takes on the ROLE. C. a team --> team members take on that ROLE. D. a supplier --> provides a service.

MarcusWG86Option: B

2.2.2 Service consumers User: The role that uses services.

certgreedOption: B

correct answer is B

certgreedOption: B

correct answer is B

bigpete975Option: B

B is correct.

viswakalyanOption: B

Correct answer : - a role

rabarbar1Option: B

Role for sure.

NetMasterXOption: B

User is a role! DUH!

EnccoOption: B

B is the correct one. Grammatically correct , A could be correct as well but if the sentence is built differently.

lbandasoOption: B

yes, B

LuxurieOption: B

Correct answer is B