What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
Service management refers to a set of specialized organizational capabilities aimed at enabling value for customers in the form of services. This definition aligns precisely with the terminology used in IT service management frameworks and best practices.
C. Service management Chapter 2: Key Concepts of Service Management "Definition: Service Management: A set of specialized organizational capabilities for enabling value for customers in the form of services."
Shouldn't be A. Service Offering?
No! The provided answer is the correct one. This is the definition ofervice management: A set of specialized organizational capabilities for enabling value for customers in the form of services.
Correct
Answer is C. Service Management Service offering: a description of one or more services, designed to address the needs of a target consumer group. Service provision: activities performed by an organization to provide services Service consumption: activities performed by an organization to consume services
C is correct.
correct answer is C
B seems the correct answer.
provision is what you offer, you capability is management
answer C
service management definition :- A set of specialized organizational capabilities for enabling value for customers in the form of services
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