Which is an input to the service value system?
Which is an input to the service value system?
An input to the service value system is a need from consumers for new or changed services. This demand drives the development or modification of services to meet the consumers' requirements, which is a fundamental aspect of the service value system. It ensures that the services provided are aligned with what the consumers need, thus delivering value.
ITIL Manuscript 4.1 - The key inputs to SVS are opportunity and demand. Opportunities represent options or possibilities to add value for stakeholders or otherwise improve the organization.
C is correct
A is correct: Value demand: The customer needs something. This could be a product or a service. This is where a service catalog can deliver value. source = https://blog.ifs.com/2022/07/what-is-the-itil4-service-value-system/