Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 5

Which statement about managing incidents is CORRECT?

    Correct Answer: C

    Low impact incidents should be resolved efficiently so that the resources required are reduced. This is essential to prevent low impact incidents from consuming excessive resources that could be better allocated elsewhere, ensuring the overall efficiency of the incident management process.

Discussion
VorteXPTOption: C

Text copy from: Ansisy Creating a comment only to vote on the correct option.(C) 5.2.5 Incident management: Organizations should design their incident management practice to provide appropriate management and resource allocation to different types of incident. Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources. Incidents with a larger impact may require more resources and more complex management.

AnsisyOption: C

5.2.5 Incident management: Organizations should design their incident management practice to provide appropriate management and resource allocation to different types of incident. Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources. Incidents with a larger impact may require more resources and more complex management. There are usually separate processes for managing major incidents, and for managing information security incidents.

MrTargaryenOption: C

C is the closest because of resource allocation

Slindsey0304Option: C

Its essential for incidents with low impact are to be catered for and efficiently managed to ensure too many resources are not consumed to resolve them.

ManikRoyOption: C

refer 5.2.5 Incident management Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources.

lbandasoOption: C

answer C