Which of these activities is carried out as part of 'problem management'?
Which of these activities is carried out as part of 'problem management'?
Problem management focuses on identifying and managing the root causes of incidents to prevent them from reoccurring. This includes activities such as performing trend analysis of incident records. By analyzing these trends, problem management can identify recurring issues and address the underlying problems. Creating incident records, diagnosing and resolving incidents, and escalating incidents to a support team are primary activities within incident management, not problem management.
5.2.8 - Problem Management - Problem identification activities identify and log problems. These include: performing trend analysis of incident records
Thank you! What is your source material, please?
Answer is D: 5.2.8 Problem identification activities identify and log problems. These include: performing trend analysis of incident records detection of duplicate and recurring issues by users, service desk, and technical support staff during major incident management, identifying a risk that an incident could recur analysing information received from suppliers and partners analysing information received from internal software developers, test teams, and project teams.
Two answers to this question. B and D. B is the root of PRB Mgmt.
That's not correct, B is for incident management, not for problem management
D is correct.
I reread the answers and D it is.