Which step of the continual improvement model includes baseline assessments?
Which step of the continual improvement model includes baseline assessments?
The step 'Where are we now?' in the continual improvement model includes performing baseline assessments. This step is crucial for understanding the current state of processes or systems, which serves as a reference point to measure future improvements. Without establishing a baseline, it would be impossible to gauge the effectiveness of any improvement initiatives.
A. Did we get there? Evaluate measurements and metrics. B. Where are we now? Perform baseline assessments. C. What is the vision? Business vision, strategy, goals and objectives. D. Where do we want to be? Define measurable targets.
B: Where are we now? 4.6.1.2 "If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement. It will therefore be difficult to track and measure the effectiveness of the improvement activities, as the new state cannot be compared with a previous state at a later point."
the correct answer is B
B is correct.
For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.