Which dimension of service management considers how activities are coordinated?
Which dimension of service management considers how activities are coordinated?
The dimension of service management that considers how activities are coordinated is 'Value streams and processes.' This dimension focuses on how the parts of the organization work together in an integrated and coordinated manner to create value through products and services. It defines the necessary activities, workflows, controls, and procedures to achieve the organization's objectives.
D is correct: The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives.